Professional Standards

Ethical Framework

Integrity - being straightforward and honest in all professional and business dealings.

Objectivity - not allowing professional judgment to be compromised by bias or conflict of interest.

Professional competence and due care - maintaining professional knowledge and professional service, and acting diligently.

Transparency - declaring conflicts of interest to all clients, especially when service fees are charged to both the education provider and the prospective student;.

Confidentiality - respecting and preserving the confidentiality of personal information acquired and not releasing such information to third parties without proper authority.

Professional behaviour – acting in accordance with relevant laws and regulations and dealing with clients competently, diligently and fairly. Acting in a manner that will serve the interests of clients and the wider society even at the expense of self-interest; recognising that dedication to these principles is the means by which the profession can earn the trust and confidence of stakeholder groups.

Principles

Principle 1 - Agents and consultants practice responsible business ethics.

Principle 2 - Agents and consultants provide current, accurate and honest information in an ethical manner.

Principle 3 - Agents and consultants develop transparent business relationships with students and providers through the use of written agreements.

Principle 4 - Agents and consultants protect the interests of minors.

Principle 5 - Agents and consultants provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ.

Principle 6 - Agents and consultants act professionally.

Principle 7 - Agents and consultants work with destination countries and providers to raise ethical standards and best practice.